Now Hiring - Inside Sales Representative in Allentown, PA

Inside Sales Specialist-Chromatography

We are seeking an inside sales specialist for our Chromatography product line. This position is based at our headquarters in Allentown, PA.

The Inside Sales Specialist will generate revenue by soliciting and obtaining orders and developing accounts for the company’s product lines. This involves the identification of new sales accounts and opportunities as well as developing current accounts. The Inside Sales Specialist will also support the territory managers and sales improvement initiatives.

Main Duties and Responsibilities:

• New Account Identification:

Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport with industry contacts, providing technical information and explanations, and preparing quotations.

Close new accounts by answering telephone, fax, and e-mail inquiries and verifying and entering information.

Utilize contact database and other resources to obtain contact information, new accounts, and other sales opportunities.

Request quotes via customer service department.

Meet assigned job metrics.

• Current Account Development:

Develop accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.

Conduct ongoing customer needs analysis, research of customer requirements.

Conduct regular customer review calls as per customer review procedure and follow up as necessary.

Conduct post-sale follow up to measure product satisfaction.

Maintain contact history in database.

• Sales Support & Improvement:

Complete and maintain accurate sales forecasts, data gathering, and reports as requested by Manager.

Responsible for sales improvement initiatives and other assigned action items.

Occasional travel (less than 20%) to attend seminars and trade shows, or visit customers in person.

Education:

Bachelor’s degree in chemistry, biology, biochemistry, chemical engineering, or related field.

Skills and Qualifications:

A working knowledge of chromatography and the biopharmaceutical industry.

Working knowledge of contact management, internet, e-mail, spreadsheet, and word processing software.

Poses the ability to identify, establish, and maintain strong relationships with potential customers including scientists, senior management, and purchasing groups.

Fluent English verbal and written communication skills.

Excellent presentation skills.

A working knowledge of chromatography and the biopharmaceutical industry is a plus.

Physical Requirements:

Ability to travel domestically, by both auto and air, up to 20% of the work year.

Ability to speak clearly over the telephone so that others can understand.

Ability to visit and move around at customer sites.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Allentown, PA: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)
• Analytical chemistry: 1 year (Required)

Language:

• English (Required)

Work Location: In person